REFUND POLICY FOR DIGITAL PRODUCTS
Wellness Reflections LLC
DBA The Relational Trauma Therapist
Effective Date: March 26, 2025
This Refund Policy applies to all digital products, online programs, memberships, subscriptions, downloadable materials, recorded workshops, and other digital content (collectively, the “Digital Products”) offered by Wellness Reflections LLC, doing business as The Relational Trauma Therapist (the “Company,” “we,” “us,” or “our”).
This policy is incorporated into and should be read together with the Company’s Terms of Use and Digital Products Agreement.
1. DIGITAL PRODUCT NATURE.
1.1. All Digital Products offered by the Company are delivered electronically through download links, email delivery, online portals, or third-party hosting platforms. Because Digital Products are immediately accessible upon purchase and cannot be returned once delivered, they are treated differently from physical goods.
1.2. Access to Digital Products is deemed granted once the product has been delivered to the email address provided at checkout or made available through a user account or hosting platform.
2. NO REFUND POLICY.
2.1. Unless expressly stated otherwise in writing at the time of purchase, all purchases of Digital Products are final and non-refundable once access has been granted.
2.2. By completing a purchase, you acknowledge and agree that you will receive immediate access to digital content; such access constitutes full delivery of the purchased Digital Product and the Company cannot revoke or recover distributed digital materials after access is granted. Accordingly, refunds, exchanges, or credits are not provided for Digital Products after delivery.
3. EXCEPTIONS.
3.1. The Company may, in its sole discretion, consider limited exceptions in the following circumstances: a duplicate purchase of the same Digital Product; a verified technical failure that prevents access to the purchased Digital Product and cannot reasonably be resolved by the Company; or any circumstance where a refund is expressly promised in writing at the time of purchase. Any exception is granted solely at the Company’s discretion and does not create an ongoing obligation to provide refunds in similar situations.
4. TECHNICAL SUPPORT.
4.1. If you experience difficulty accessing a purchased Digital Product, please contact the Company at: hello@therelationaltraumatherapist.com The Company will make commercially reasonable efforts to help restore or facilitate access to the purchased Digital Product is deemed complete upon transmission to the email address or account provided at checkout.
5. PAYMENT DISPUTES AND CHARGEBACKS.
5.1. Before initiating a chargeback or payment dispute with your bank or credit card provider, you agree to contact the Company to attempt a good-faith resolution.
5.2. Initiating a chargeback after accessing Digital Products may constitute a violation of the Company’s Terms of Use. The Company reserves the right to submit proof of purchase and access to the applicable payment processor in response to any dispute and to pursue recovery of associated chargeback fees where permitted by law.
6. POLICY UPDATES.
6.1. The Company reserves the right to modify this Refund Policy at any time by posting an updated version with a revised Effective Date. Continued use of the Website or Digital Products after such changes constitutes acceptance of the revised policy business use only, subject to any written agreement governing such purchase.